Privacy Policy

Last Updated: September 12, 2024.

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data. It applies to the RENTRV LLC website (https://rvrent.co), our mobile application, and any other services or platforms provided by RENTRV LLC that link to this Privacy Policy (collectively referred to as the “website” throughout this policy). RENTRV LLC (“RENTRV,” “the Company,” “we,” or “us”) is the operator of the website. The terms “users” or “you” as used in this Privacy Policy refer to individuals who use our platform to browse and rent RVs, RV owners who list their RVs for rent, and any other visitors to the website.

We will use the information we collect about you as outlined in this Privacy Policy. The website may include links to third-party websites, and we are not responsible for the privacy practices or the content of those external sites. Please review the privacy policies of these third-party websites carefully before agreeing to their terms or using their services. Unless otherwise specified in this policy, the terms and definitions used here align with those provided in the Terms of Service or Terms and Conditions (the “Terms”) of the website.

By providing your information to us—whether through subscribing, contacting us, or otherwise using the website—you agree to the terms of this Privacy Policy. This policy is effective from the date specified at the top of this page, and we may occasionally update it to reflect regulatory requirements, technological advances, website updates, or changes in our data collection and sharing practices. Any changes to this Privacy Policy will become effective immediately upon posting to the website. By continuing to use the website after changes are made, you agree to the updated policy, so we encourage you to revisit this page regularly. You may also wish to print a copy of this policy for your records.

How Your Personal Information Is Processed and Stored:

Your personal information—data that identifies you or could be used to identify you—will be collected, processed, stored, and used by RENTRV LLC and any third-party processors operating under our guidance. By using our website, you acknowledge and agree that your personal data may be transferred outside your home country, and you consent to such transfers. These countries may have different data protection laws than those in your country. Nevertheless, if we transfer your personal data internationally, we will take steps to ensure that your privacy is protected according to applicable data protection laws and this Privacy Policy.

Since RENTRV LLC does not conduct business within the European Union (“EU”), the United Kingdom (“UK”), Switzerland, or other parts of the European Economic Area (“EEA”), nor does it target or market its services to residents of these regions, or track, collect, or monitor information from individuals in these areas, we are not subject to the General Data Protection Regulation (“GDPR”) or similar international data protection laws. If you reside in the EEA, please be aware that GDPR and other international data protection laws will not apply to your use of this website.

To provide our services, we may store, process, and transmit your information within the United States or other countries where data protection and security regulations may differ from your own. However, regardless of where your data is stored, we will handle it in compliance with this Privacy Policy.

What Information We Collect?

There are various ways in which you may provide us with your personal data. We collect information directly from you when you submit it to us, automatically as you use the website, or from third parties. The type of personal information we collect depends on how you interact with our website.

Personal Information You Provide: We collect personal data when you submit it directly, including your name, address, phone number, email address, current location, driver’s license number, and payment details. Examples of when we collect personal information include:

• When you make an inquiry or request on our website.
• When you register or log into your account.
• When you submit an RV listing.
• When you sign up for our newsletter.
• When you apply for a job or submit a job application.

Information Collected Automatically: We also collect data automatically using cookies and similar technologies (you can learn more about these under the “Cookie Policy” section below). This may include your IP address, mobile device identifiers, location, navigation and click-stream data, the time and duration of your visit, the RVs you viewed, and the searches you conducted.

Information From Other Sources: We may also collect personal data from third-party sources, such as when you connect your social media accounts (e.g., Facebook) to our website. Other third-party information may include credit checks for fraud prevention, data from your mobile provider, or information from third-party platforms such as social media or review sites if you authorize data sharing with them.

Third-Party Websites and Links:

Please note that this Privacy Policy does not apply to websites or domains operated by third parties or affiliates. Our website may include links to external websites and services, but these links do not represent endorsements, and this Privacy Policy does not cover them. When you leave our website to visit one of our trusted third-party partners, you may be asked to provide personal information to them, such as biometric data or copies of government-issued identification. We do not collect or store any personal data gathered by these third-party partners. Since our Privacy Policy does not apply to their sites, we strongly encourage you to review the privacy policies of any third-party site before using their services or providing personal information.

How We Use Your Personal Information:

The primary reason we collect your personal information is to provide the services you request and to enhance your experience on the website. You agree that we may use your personal information for the following purposes:

• To provide the services you request or to assist with your inquiries.
• For security, credit assessment, and fraud prevention.
• To contact you with updates regarding your account or the services.
• To send messages that help facilitate the services we offer.
• To develop and introduce new services or features.
• To facilitate communication between parties. For instance, if you’re an Owner, we may share your details with a Renter who has booked or inquired with you; similarly, if you’re a Renter, your information may be shared with an Owner.
• To customize, measure, analyze, and improve our services, content, and advertising.
• To promote our services or those of our affiliates that may be relevant to you.
• To verify your information for accuracy and compare it with third-party sources.
• To prevent, investigate, or take action on any activity that may be unlawful or harmful.
• If we provide you with insurance or related services, to use your personal data for claims management purposes.
• To enforce our Privacy Policy and Terms, or for any other purpose outlined in these documents.

We also compile statistics on website traffic, sales, and other commercial data, which we share with third parties to improve the services we offer. Additionally, demographic information may be disclosed to third parties to help them better understand our customer base and broader consumer trends. If you’re a member, we may also contact you to discuss your account and service use.

How We May Share Your Personal Information:

Your personal data may be shared for various reasons, including the following:

• To enforce our policies or in situations permitted by law, such as in response to a government request, legal process, or to protect our rights, property, or safety.
• With one of our partners if you’ve requested their services or information.
• With another user, such as when you’ve engaged in a rental or transaction with them.
• With third parties performing services on our behalf.
• With affiliated companies.
• With other businesses or entities, such as during a potential merger, acquisition, or other strategic transactions, or for conducting background and credit checks.
• With companies we partner with to promote or feature RV Listings or services. This may include sharing your Listings or photographs on other platforms.
• With any third party you’ve authorized us to share your data with, such as when you’ve asked us to connect with your social media accounts like Google and/or Facebook.

If you accessed our website through a link on one of our partner’s websites, you consent to sharing your personal details and purchasing behaviors with that partner, in accordance with our contractual agreement. In the event of a sale or transfer of RENTRV LLC, or some of its assets, your personal data may be transferred to the acquiring party. Potential buyers and their advisors may access your data as part of this process. In a rare situation such as liquidation, bankruptcy, or administration, your data may also be passed on to a successor entity. Our customer database may be sold as a whole or in parts, and the acquiring business may differ from ours.

Advertising Disclosure:

We participate in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a way for us to earn fees by linking to Amazon.com and related sites. This means that if you click on certain links on our website and make a purchase, we may earn a commission from that transaction. Cookies are used in this program to track visits and assign commissions for sales.

Newsletters:

If you choose to register as a Member on our website, you may automatically receive our newsletter, which plays a significant role in delivering the services we offer. This newsletter may contain important information, updates, and tips that enhance your experience with RENTRV LLC. Renters, in particular, will be presented with the option to subscribe to our Renter-specific newsletter during the registration process. These newsletters are tailored to provide content relevant to your specific interests, including updates on new RV listings, special offers, and helpful resources for your rental journey.

In addition to our standard newsletter, we may occasionally introduce new, targeted newsletters designed to cater to specific aspects of our service. These newsletters aim to keep you informed about updates in the RV rental market, new service offerings, or seasonal promotions that may be of interest to you.

However, you always have control over whether or not you wish to receive these communications. Should you prefer not to receive our newsletters, you can easily opt out by clicking the “unsubscribe” link found in the footer of each email communication. Please note, while we strive to process your unsubscribe requests promptly, there may be a short delay before your preferences are fully updated across all systems.

It is important to recognize that transactional or service-related communications, such as order confirmations or important account-related updates, may still be sent to you even after you have opted out of marketing communications. These messages are essential for the management of your account or for providing the services you have requested. As such, opting out of marketing-related newsletters will not prevent you from receiving critical communications regarding your account, ongoing rentals, or other service inquiries.

By unsubscribing from newsletters, you should be aware that it may impact the ability to receive certain services where email communication is a core component, such as notifications about RV availability, reservation confirmations, or important updates about your bookings. Even though you might choose to stop receiving promotional emails, we may still need to communicate with you on key matters concerning your account or rentals.

Surveys:

To ensure we continually enhance and improve the services we offer, we may periodically invite you to participate in surveys. These surveys are designed to gather valuable feedback and insights from our users, allowing us to evaluate potential new features, refine existing services, and ensure that we are meeting your expectations. The decision to participate in these surveys is entirely voluntary, and you have the freedom to choose whether or not to provide your input.

The information gathered through these surveys helps us tailor our services more effectively to your needs and preferences. We may ask questions about your experience with specific aspects of the website, such as ease of use, customer service interactions, or the overall quality of the rental process. The data you provide may be aggregated with responses from other users to identify broader trends and areas for improvement. By sharing your insights, you play an active role in shaping the future direction of RENTRV LLC and contributing to the development of a better user experience for all.

Phone Calls, Text, and SMS Messages:

In addition to gathering data through online forms and written correspondence, we may also engage with you directly through phone conversations. Whether these discussions take place in person at events or over the phone, they are subject to the same privacy standards outlined in this policy. To ensure accuracy and quality of service, we frequently record telephone calls with customers. These recordings are treated with the same level of care as other personal data we collect and are securely stored and managed in compliance with this Privacy Policy. Depending on the nature of the call, these recordings may also be transferred between different locations or processed globally by our support team.

If you provide us with your mobile phone number during registration or when making a booking, you consent to receiving text messages or SMS notifications from RENTRV LLC. These messages may be sent via an automated system and are designed to keep you informed about your bookings, services, promotions, or other important updates. Examples of such messages include reservation confirmations, reminders about upcoming rentals, and alerts about new services that may interest you.

You acknowledge that message and data rates may apply, depending on your mobile service provider, and no purchase is necessary to opt into this service. If you wish to stop receiving marketing-related text or SMS messages, you can easily do so by replying STOP to any message you receive. However, it is important to note that opting out of marketing texts may not affect other essential messages, such as those required to complete a booking or respond to an inquiry.

Inquiries:

Our website allows Renters to send inquiries directly to RV Owners using clickable links within RV Listings. If you choose to reach out to an Owner through these links, the personal information you provide, including your name, email address, and any additional details, will be visible to the Owner so they can respond to your inquiry. Your inquiry will also be stored within our system, and we may access it for quality control, to facilitate communication between parties, or for other customer service purposes.

Even if you contact an Owner directly by email or phone, a copy of your communication may still be routed through our servers, enabling us to track inquiries and ensure efficient communication. In some instances, you may be asked to leave a callback number when making inquiries by phone. It is important to exercise caution and avoid sharing sensitive information, such as payment details, in these communications unless you are certain of the security of the recipient.

Additionally, the inquiries you send via the website may be reviewed by our customer support team to monitor the quality of interactions between Renters and Owners. We may also use third-party email services to facilitate and track the delivery of inquiry emails, and the patterns of usage may be analyzed to improve the inquiry process.

How Do We Safeguard Your Personal Information?

RENTRV LLC is committed to implementing reasonable and effective security measures to protect your personal information from unauthorized access, misuse, and accidental loss. Our security protocols involve both technical and organizational safeguards designed to reduce the risk of data breaches or improper handling of personal data. We continually evaluate and update these measures to ensure they remain appropriate for the sensitivity and volume of the data we collect and store.

Internally, we employ strict access controls to limit who within our organization can view and process personal data. Only authorized personnel who need access to fulfill their job responsibilities are granted such permissions. We utilize encryption, secure servers, and other technical solutions to protect your data during transmission and storage.

Despite these efforts, it is important to recognize that no system is entirely infallible. As a user, you also play a role in safeguarding your personal data. We recommend taking the following steps to enhance the security of your account:

Protect your login credentials: Avoid sharing your username and password with others, and choose strong, unique passwords that are difficult for others to guess.

Log off when finished: Always log out of your account when you are not actively using the website, especially if you are accessing it from a public or shared device.

Be cautious on shared networks: If you are using a shared or unsecured network (such as public Wi-Fi), ensure that your connection is secure and avoid performing sensitive tasks, such as logging into your account or making payments, on these networks.

Monitor your accounts: Keep a close eye on any linked accounts, such as email or social media, as they may provide an entry point for unauthorized access. If you suspect that one of your linked accounts has been compromised, update your credentials immediately.

Should you encounter any suspicious activity or believe that your account has been compromised, please notify us as soon as possible so that we can take immediate steps to secure your data.

Cookie Policy:

When you interact with our online services or open emails we send, RENTRV LLC employs a range of automated technologies to collect and manage information about your interactions. These technologies include cookies, web server logs, web beacons, and other similar tools designed to enhance your user experience and provide us with valuable insights into how our services are used.

Understanding Cookies

A “cookie” is a small text file placed on your device by a website. Cookies are widely used to make websites work efficiently and to improve the user experience. They allow websites to recognize your device and remember your preferences or login information for future visits.

Types of Cookies

• Persistent vs. Session Cookies:
• Persistent Cookies: These cookies remain on your device after you close your browser and are active until they expire or are manually deleted. They are used to remember your preferences and settings across multiple sessions, so you don’t need to re-enter information each time you visit our website.
• Session Cookies: These are temporary cookies that are deleted from your device once you close your web browser. They are used to manage temporary information such as session IDs and are crucial for maintaining a seamless browsing experience during your visit.
• First-Party vs. Third-Party Cookies:
• First-Party Cookies: These cookies are set by RENTRV LLC or its direct service providers. They are essential for the functionality of our website and to enhance your user experience by remembering your preferences and login details.
• Third-Party Cookies: These cookies are set by entities other than RENTRV LLC, such as our partners, vendors, and other third parties. We do not control the data collection or usage practices of these third parties, and their cookies are not covered by this Cookie Policy. Third-party cookies are often used for purposes such as advertising and analytics.

Web Beacons and Similar Technologies:

• Web Beacons: Also known as pixel tags or clear GIFs, web beacons are tiny graphic images embedded in our web pages or emails. They help us monitor user interactions and collect data about how our services are accessed and used.
• Similar Technologies: This category includes various technologies such as HTML5 Local Storage, pixels, tags, and Flash cookies (also called Local Shared Objects or LSOs). These technologies store information on your device to facilitate improved functionality, such as saving settings or tracking user behavior.
• Purpose of Cookies and Similar Technologies

We utilize cookies and similar technologies for several important purposes:

• Remember Your Information: By storing data in cookies, we can save your preferences and login information, reducing the need for you to re-enter details during future visits.
• Track and Understand Usage: Cookies help us analyze how you use and interact with our online services. This data is crucial for understanding user behavior and preferences, allowing us to tailor our services to better meet your needs.
• Personalize Your Experience: By recognizing your device and remembering your preferences, cookies enable us to customize your experience on our website, offering content and features that are relevant to you.
• Measure Effectiveness: We use cookies to assess the effectiveness of our services and communications, helping us determine what works well and where improvements can be made.
• Enhance Products and Services: Data collected through cookies and similar technologies helps us develop new features and improve existing ones, ensuring that our services continue to meet your expectations.

You can manage your cookie preferences through your browser settings. Most browsers offer options to block or delete cookies, but please be aware that doing so may impact the functionality of our website or prevent certain features from working as intended.

Third-Party Analytics:

To enhance our services and gain insights into user behavior, we may use third-party analytics tools such as Google Analytics, Firebase, and Facebook. These tools utilize cookies, web beacons, and other technologies to analyze how our website is used. This data helps us understand user interactions and improve our offerings.

Third-party analytics providers may use the collected data to show relevant ads on other websites based on your previous interactions with our site. For detailed information on how Google Analytics processes data, please refer to Google’s privacy policy at Google’s Privacy Policy.

Phishing and False Emails:

Be cautious of unsolicited emails that appear to be from RENTRV LLC or one of our Members, especially if they request sensitive information such as credit card details, login credentials, or account verification through a link. These emails are likely phishing attempts designed to unlawfully obtain your personal information. RENTRV LLC never asks for such details via email. If you receive such a message, do not click any links or provide any personal information. Report any suspicious emails to us at http://privacy@rent-rv.com.

Job Applicants, Current, and Former Employees:

If you apply for a job with RENTRV LLC through our website, we use the information provided to process your application and track recruitment statistics. We will inform you before disclosing your information to third parties for reference checks, unless required by law. Personal information of unsuccessful candidates is retained for twelve (12) months and then securely deleted. For employees, we maintain a file containing employment-related information, and further details about data storage and handling will be provided upon employment.

Correcting or Updating Your Information:

As a user of RENTRV LLC, you have the right to access, correct, or update your personal information. Owners can log into their accounts via the ‘Owner Login’ tab on our website to view and modify their details. If you find any inaccuracies or need to update other information, please contact us, and we will assist you in making the necessary corrections.

Opting Out of Marketing Communications:

From time to time, we may reach out to you for marketing purposes via phone or email. If you wish to opt out of receiving these communications, you have several options:

Contact Us: Email us at http://privacy@rent-rv.com to submit a request.

Follow Unsubscribe Instructions: Each marketing email or newsletter includes instructions for opting out. Follow these instructions to update your preferences.

Send a Written Request: Mail your opt-out request to 143 Amanda Ave, Florence, MS 39073

Please be aware that it might take a short period for your preferences to be fully implemented.

Consumer Rights Under State Laws:

Certain state laws in the United States grant additional rights concerning personal information (referred to as “personal data”). These rights may be applicable under laws such as the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020), the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act. Below is an overview of how we collect, use, and disclose your personal information, along with the additional rights you might have:

Categories of Personal Information

• Identifiers: Includes first and last name, postal address, email address, phone number, unique personal identifier, online identifier, Internet Protocol address, and account name.
•  Collected: Yes

Personal Information from California Customer Records: 

• Includes Social Security number, address, phone number, passport number, driver’s license or state ID, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, financial information, medical information, and health insurance information. 
• Collected: Yes

Protected Classification Characteristics: 

• Includes age (40 years or older), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sex, sexual orientation, veteran or military status, and genetic information. 
• Collected: No

Commercial Information: 

• Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing histories or tendencies. 
• Collected: Yes

Sensitive Personal Information: 

• Includes precise geolocation, Social Security number, driver’s license, state ID, passport number, account log-in, financial account, debit card, credit card number, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, and biometric information. 
• Collected: Yes

Biometric Information: 

• Includes genetic, physiological, behavioral, and biological characteristics used to create a template or identifier, such as fingerprints, faceprints, voiceprints, iris or retina scans, and health or exercise data. 
• Collected: No

Internet or Other Electronic Network Activity: 

• Includes browsing history, search history, and interactions with websites, applications, or advertisements. 
• Collected: Yes

Geolocation Data: 

• Includes physical location or movements. 
• Collected: Yes

Sensory Data: 

• Includes audio, electronic, visual, thermal, olfactory, or similar information. 
• Collected: No

Professional or Employment-Related Information: 

• Includes current or past job history and other resume details. 
• Collected: Yes

Non-Public Education Information: 

• Includes education records directly related to a student, such as grades, transcripts, and student schedules. 
• Collected: No

Inferences: 

• Includes profiles reflecting preferences, characteristics, psychological trends, behavior, attitudes, and abilities. 
• Collected: Yes

Sources of Personal Information:

We obtain personal information directly from you through transactions and interactions with our services. We also gather information automatically through technologies such as cookies (refer to our Cookie Policy for more details). Additionally, we may receive information from third parties, including consumer reporting agencies, identity verification services, and publicly available sources.

Use of Personal Information:

We utilize your personal information for various purposes including:

Identifiers: To process transactions, verify identity, collect payments, troubleshoot issues, comply with laws, detect fraud, and send marketing or service-related communications.

Sensitive Personal Information: For processing transactions, verifying identity (including background and credit checks), collecting payments, troubleshooting issues, and complying with laws.

Commercial Information: To process transactions, verify identity, collect payments, troubleshoot issues, comply with laws, detect fraud, and use survey information to improve services and customer satisfaction.

Internet or Other Electronic Network Activity: For processing transactions, verifying identity, collecting payments, troubleshooting issues, complying with laws, sending marketing or service updates, and interest-based advertising.

Non-public Education Information: For processing job applications.

Other Information: For various purposes including transactions, identity verification, promotional obligations, troubleshooting, compliance, marketing, and interest-based advertising.

Disclosure of Personal Information:

• In the past year, we may have disclosed the following categories of personal information for business purposes: Identifiers, Sensitive Personal Information, Commercial Information, Internet or Other Electronic Network Activity, and Other Information. 
• We do not sell personal information. If there is a change in this practice, we will update our Privacy Policy accordingly.
• Sharing of Personal Information: We may share your personal information with trusted third-party service providers for cross-context behavioral advertising. This involves using cookies and web beacons to track and analyze your interactions with our site and other web activities, creating user profiles, and displaying tailored ads based on your preferences.

Your Consumer Rights:

If you reside in a state with additional data privacy rights, you may exercise the following rights:

• Access: Request disclosure of information about our collection, use, and disclosure of your personal data over the past 12 months.
• Correction: Request correction of inaccurate personal data.
• Limit Use and Disclosure: Request limitations on the use of sensitive personal information.
• Portability: Request copies of your personal data.
• Deletion: Request deletion of personal data, subject to exceptions.
• Opt-Out: Request not to sell or use personal data for targeted advertising or profiling.
• Non-Discrimination: We will not discriminate against you for exercising your rights.
• To exercise your rights, you can: Email us at http://privacy@rent-rv.com or Call us at 888-345-5555.

Verification: We will verify your identity before processing requests. You may need to provide information we already have or additional proof.

Do Not Share or Sell My Personal Information: You have the right to opt-out of the “sharing” or “selling” of your personal information as defined by relevant laws. You can manage cookie preferences through our consent management banner on our homepage. You can also restrict cookies via your browser settings and opt-out of interest-based ads through the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA). Note that these preferences are browser-specific, and you will need to replicate them across devices if needed. If you are acting on behalf of someone else, a signed power of attorney may be required.

Children’s Privacy:

We are committed to protecting the privacy of children. We do not knowingly collect, use, or disclose personal information from individuals who are under the age of 13. Our services are not designed for, or directed to, children under this age. We take steps to ensure that individuals who are 13 or older use our services, and we do not intentionally gather personal data from younger individuals.

If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately. We will take prompt action to delete such information and terminate any accounts or records associated with the child’s data.

We encourage parents and guardians to monitor their children’s online activities and ensure that their children do not share personal information online without proper parental guidance. We recommend that parents discuss the importance of online privacy with their children and teach them about the safe and responsible use of the internet.

If we inadvertently collect personal information from a child under 13, we will delete this information as soon as we become aware of it. To assist us in this effort, we ask parents and guardians to contact us directly at http://privacy@rent-rv.com if they believe their child’s information may have been collected by us.

We also regularly review our data collection practices and update our policies and procedures to ensure that we comply with all applicable laws and regulations regarding children’s privacy.

In summary, we are dedicated to safeguarding the personal information of children and ensuring that our services remain suitable for users who are 13 years of age or older.

How long will we store your personal data?

We will keep your personal data only for as long as it is needed to fulfill the purposes outlined in this Privacy Policy and our Terms, or as required by relevant legal obligations. Once it is no longer necessary, we will securely remove or delete it.

Contact Us:

For any questions regarding this Privacy Policy, our practices, or your interactions with us, please contact us at http://privacy@rent-rv.com.